Do I Need A Phone System for my Business?

Whether hosted VoIP, cloud, or on-premises technology, a reliable, secure, and feature-rich business phone system is critical to clear and consistent communication.
various sangoma phones on blue green gradient background

There’s an old saying you’ve likely heard countless times: “You never get a second chance to make a first impression.” This is as true in business as it is in life itself.

Imagine you’re conducting an important prospect call when suddenly the connection drops or the audio becomes garbled and distorted. This is disastrous! A broken line of communication has the potential to deter customers from working with your company, especially if phone systems power their communication processes.

Communication is key when working with employees and maintaining relationships with customers, vendors, and other stakeholders. 

Deciding you actually need a phone system is the first part of this two-step process. The next is which type of phone system is best? It’s recommended to start by working with a reliable, local provider who understands your business needs, budget, and communication goals.

Here at CCi Voice, we’ll help you and give you a sweet deal! We’re currently running a summer special to any new customer who signs up with us. Upon contract activation, we’ll give you two months’ free service, just because....

In the meantime, let’s discuss why a phone system makes sense for your business, as well as the accompanying benefits, features, pricing, and more. 

Phone System Benefits

Whether you’re running a large enterprise, small business, contact center, or nonprofit organization, a reliable, feature-rich phone system is one of the most important elements. Ensuring effective internal and external communications—while streamlining business activities—can save time and put cash back into your pocket. Adding features above a traditional phone system can also propel you ahead of the competition. This includes visual voicemail, auto-attendant technologies, call recording, and call queuing.

Unlike an outdated phone system—which often presents a tangled mess—modern hosted VoIP or cloud technologies save installation time and let you scale up or down as your business changes. This also includes mobility measures, such as bring your own device (BYOD), and work-from-home policies.

Streamlining workflows and cost reductions are other benefits worth mentioning. Who doesn’t like keeping a balanced budget, while maintaining quality and service? At CCi Voice, we offer this as part of your phone package. You’ll have the features you need, but at a price that won’t break the bank. We’ll also never force you to spend money on anything you won’t use daily. 

Types of Phone Systems

After examining budgets and features, it’s now time to choose a phone system. While you can research this independently, we’re also available for guidance. Our professionals have years of combined experience to help you make the right choice!

Learn more about the various types of business phone systems:

Hosted VoIP

A modernized hosted VoIP phone system boasts several benefits, such as secure calling, customized administrator and user log-ins, encryption, and custom programming for each customer’s unique needs. Marked by versatility for in-office, remote and hybrid employees, hosted VoIP is easily managed via one cohesive dashboard. With more than 80 percent of businesses reporting cost savings when they moved to a cloud-based VoIP system, this technology also helps with keeping budgets in check.

Another convenient tool is tracking productivity metrics and business performance. Designed to determine any weak links or other improvements, this assesses call volume and length, and missed versus answered calls. 

Final Verdict:

A hosted VoIP phone system is a suitable solution for mobility and flexible phone systems with high-level security, integration and tracking. 



Consider a cloud-based phone system for reliable and cost-effective interconnectivity. Also known as a hosted private branch exchange (PBX), it’s best-suited for mobile workforces with several locations. 

With data living “in the cloud,” you can access information as needed, rather than depend on a utility closet, with its dependency on a single source for local power, cooling, and Internet. This is set to become more common as many deem “speed and flexibility” as top reasons for using the cloud.

Similar to retrieving emails from a personal computer, mobile phone or tablet, cloud-based phone systems deliver the information you need from anywhere in the world. A cloud-based phone system also supports BYOD (Bring Your Own Devices) setups with features such as desktop and softphone apps, mobile device integration, and web-based switchboards.  

Final Verdict:

Cloud-based services are best for mobile workforces with employees in multiple locations and time zones requiring quick access to customer information and data insights.



Known as on-site or on-premises, these phone systems feature all equipment physically at your location. While this can be convenient for internal processes, the user must handle all system upgrades and maintenance on their own.

There is, however, an alternative. CCi Voice offers the best of both worlds with a hybrid solution comprising an on-premise system blended with our hosted cloud solution. Regardless of the situation, we can seamlessly move your on-premises system into the cloud. We’ll also do this with unlimited support, and 24-7 availability.

Final Verdict:

On-premises phone systems are suitable for physical locations who still want to handle equipment and maintenance internally, with the option of a possible hybrid cloud solution.

How to Choose the Right Phone System: 5 FAQs

It can be hard to say goodbye to old, reliable technology as it sunsets. This is why vinyl records have held on for so long! But when it comes to business communication, it’s best to change with the times.

1. What features do you offer?

At CCi Voice, we’ll never require you to purchase any phone system features you don’t want nor need. When referring to our competitive pricing analysis, you’ll see that our features are standard, not “extra” —we’ll never lock you into a contract you can’t change. Many of our features, such as on-site installation and our lifetime warranty are exclusive to us. 

2. How many phones will I require?

The answer to this question is largely up to you. However, our expert staff can help you decide whether a phone system is necessary for certain employees depending on their roles. We pride ourselves on giving our clients the freedom to make changes as necessary, especially if your organization is growing, moving locations, or increasing your staff. Some employees may prefer to use a softphone—an extension in their pocket on a smartphone, or on their desktop computer—instead of a desk phone. Go for it!

3. What type of pricing structure do you offer?

Simply stated, we offer one price for everything. Per our competitive pricing analysis, we work with our customers to help find the best solution for their budgets. Unlike some of our competitors, we’ll also offer an economy of scale model whereby we’ll charge you less as you add lines and expand your operation.

4. How do you conduct installation, support and troubleshooting?

We offer 24/7 support staffed by local area professionals. These well-versed employees know and understand your business, its pain points, and can help you effectively troubleshoot any technical challenges. You will get to know our team personally, which is not something the national companies do; they usually outsource their support to a third-party provider, rather than dispatch local staff for on-site visits.

5. Can remote/work-from-home employees easily access a business phone system?

When working with our cloud or VoIP-based phone system, employees can access their phones and dashboards from anywhere. This includes in-office, remote, and hybrid work environments

CCi Voice: Helping You Choose the Right Phone System for Your Organization

Let us know how we can assist with any questions you might have regarding a new or upgraded phone system. We are here to help and want to ensure you have what you need to manage your business communications and processes! If you have any questions, we’re a click or phone call away

CCi Voice is completely transparent when it comes to pricing. View our pricing page to see how cost-effective we are, and all the features we include—at no extra charge—when compared to the competition!

CCi Voice Pricing & Competitive Analysis

Written by CCi Voice

CCi Voice is a leading provider of telephone and computer network equipment, software, and services in Southern New England, New York and New Jersey. For over four decades, we have been the go-to company for thousands of customers who need to install, maintain, repair or upgrade their critical communications infrastructure.

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