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VoIP Pricing: One Plan, Every Feature Included

The CCi Difference: Starting at $29.99 per user, per month. No tiers. No feature gates. No surprise upgrades.

One Price for Everything

One plan. Every feature included. Starting at $29.99 per user, per month, and as low as $11.99 per user as your team grows. No add-on fees for call recording, call queues, video conferencing, or SMS. No forced upgrade to "unlock" the features you actually need.

Remember:

  • On-site installation and training — included, not an upsell
  • Unlimited local support — no offshore call centers, no per-ticket charges
  • Lifetime phone warranty — most competitors cap this at 1-7 years

Comparison

 For more information on why working with CCi Voice can save you both time and money, check out our resource pillar: "The Ultimate Guide to VoIP System Pricing Packages!"

ccivoice-logo-color
Vonage logo
8x8 logo
RingCentral logo
Nextiva logo
Features²
CCi Voice
$29.99
/user
Vonage
$39.95
/user
8x8
$125
/user
RingCentral
$44.99
/user
Nextiva
$40.99
/user
On-Site Installation¹
Unlimited Instructor-Led Training¹
Limited Group Sessions
Unlimited Programming Changes/Help Requests via U.S.-Based Technicians¹
Lifetime Phone Warranty¹
1 Year Only
7 Year Only
90 Days Only
Unlimited Local & Long Distance (US & Canada)
$$
SMS Text Messaging
$$
Voicemail to Email
$$
$$$
Softphone Apps (Desktop App / Mobile App)
$$
Unlimited Video / Audio Conference Calls
$
$$
$$
Call Center Functionality
$$
$$$$
$$$
$
"Keep your place in line and get a call-back"
$$
$$
HotDesking / Hoteling
$$$
$$
Web Based Switchboard
Monitor, Whisper, Barge-In
$$
$$$
$$$
$$$
Call Recording
$$
$$$$
$$$
Call Reporting
$$$
$$$$
$$
Multi Level Auto Attendant
$
$$
$$$

*As the number of users increases, pricing can decrease to as low at $11.99/user. Note that customers have flexibility to scale up and down easily with our service. Ask us for details!

1CCi Voice Exclusive Features, as best we could determine from our research.

2Details surrounding each feature can be fully explored through a sales proposal from CCi or the CCiVoice.com website, or from each other vendor's website or proposals. The name of each feature could vary between vendors, and no promise or guarantee is implied simply by its mention here. Please ask us for more details if you have any questions on any of these items. We can meet any seasonal pricing need you might have. We'll adjust your bill (as needed) based on areas such as seasonality or size, at any given time.

 Note that each checkmark for a vendor is representative of that vendor's lowest plan offering, and otherwise a higher plan is required to obtain that feature. This is in comparison with CCi Voice, where EVERY feature is included for EVERY user, with only a single, all-inclusive plan level! The features attributed to each company were assessed from research done on each vendor's website. Plans and features might change at any time, and accordingly, we cannot be held responsible for any items above that may have become invalid or were incorrectly interpreted. Customers are encouraged to do their own research and only use this chart as a general guide.

Easier. Adaptable. Flexible.

Unlike our competitors, we’re not in the business of making you trade off feature sets and service levels. Our model is simple: you pay one price, and get access to everything, for a lower cost per user than national companies can offer. And, because we’re a local provider, our techs and service professionals can visit you for the installation and training, plus we are always available locally if needed—something that national providers can’t even dream of offering their customers.

CCi Voice works with clients on a one-to-one basis. Call us any time and we can find the pricing package that fits your specific needs. Do you have a busy time of the year and a slow time of the year? Then you probably don’t want to pay full price for all 365 days. We can meet that need with seasonal pricing, where we adjust your bill on the fly based on when you need all of the features and when you don’t. We also offer an “economy of scale” pricing model; the larger you are, the lower your cost per user will be.

woman on voip phone happy with her service

Compassionate Pricing

At CCi Voice, we price our products and services so that everyone—from the small business and local school, to the large enterprise and vast contact center—can utilize affordable and reliable communications systems. This especially applies to the nonprofits who serve our communities. We really work hard to reduce their pricing, so more of their funds can go into serving those in need.

Contact CCi Voice today and learn more about pricing and packages. And don’t forget to ask us about the 50% tax credit available to companies with 30 or fewer full-time employees!

man on cell phone requests voip pricing

Pricing That Scales With Your Business

CCi Voice works with organizations from five-person offices to enterprise call centers, and pricing adjusts with you.

 

Small business (1-20 users)

Starting at $29.99 per user, per month, with every feature included from day one: unlimited calling, call queues, video conferencing, and U.S.-based support. No IT department required. CCi's team handles installation and training on-site.

 

Growing teams (20-100 users)

Per-user pricing decreases as your team grows, with full call center functionality (queues, supervisor monitoring, call recording, reporting) included at every tier rather than reserved for a premium plan.

 

Enterprise, municipalities, schools and multi-location (100+ users)

Custom pricing that can flex seasonally, useful for organizations with predictable busy and slow periods. This tier is common among Municipalities and Healthcare organizations balancing call volume against compliance and uptime requirements. Ask about seasonal pricing adjustments and economy-of-scale discounts.

 

Nonprofit Organizations

CCi Voice offers compassionate pricing for nonprofits, and can help identify the 50% tax credit available to organizations with 30 or fewer full-time employees.

 

Frequently Asked Questions (FAQs)

How much does CCi Voice's VoIP service cost
Plans start at $29.99 per user, per month, and can drop as low as $11.99 per user as your team size grows. Every feature is included at every tier. There's no separate "premium" plan to unlock call recording, queues, or video conferencing.
What's included in CCi Voice's pricing that competitors charge extra for?
Call center functionality, call recording, video conferencing, SMS texting, HotDesking, and unlimited instructor-led training are all included at no extra cost. Most national providers charge $20-100+ more per user per month to add these one at a time.
Is there a contract or can I scale up and down?
CCi Voice works with customers on flexible terms, including seasonal pricing for businesses with predictable busy and slow periods. Contact us to discuss what fits your business.
Does CCi Voice offer reduced pricing for nonprofits?
Yes. CCi Voice reduces pricing for nonprofits and can help eligible small businesses claim a 50% tax credit for companies with 30 or fewer full-time employees.
How does CCi Voice's support compare to national VoIP providers?
CCi Voice has offices in Bethel, CT, South Windsor, CT, and Bohemia, NY. There are no per-ticket charges for programming changes or help requests. On-site installation and training is included for Northeast customers; other regions are supported directly or through regional partners.
What happens if my phone breaks?
Every CCi Voice phone comes with a lifetime warranty, covering repair or replacement outside of misuse or damage. Conference room phones carry a 3-year warranty and cordless phones a 1-year warranty.
How is CCi Voice's pricing different from RingCentral, Nextiva, or Zoom?
Those providers price in tiers, meaning features like call recording, analytics, and call center tools often require upgrading to a higher (and more expensive) plan. CCi Voice includes every feature in a single plan, so there's no guessing which tier you actually need.

Connect With Us Today

Contact CCi Voice to learn more about our suite of services.