Smarter, More Secure Communication for Municipalities

Municipal governments depend on reliable communication systems to serve their communities, coordinate services, and protect public safety.

CCi Voice helps cities, towns, schools, and libraries modernize their communications with cloud-based phone systems, video surveillance, and access control solutions designed for the unique needs of the public sector.

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Communication Infrastructure Built for Local Government

Municipal governments rely on dependable communication systems to serve residents, coordinate services, and respond quickly when it matters most. CCi Voice helps cities, towns, schools, and libraries modernize their phone infrastructure with cloud-based VoIP solutions that deliver clear call quality, dependable performance, and lower long-term operating costs compared to traditional phone systems.

With decades of experience working with public sector organizations, CCi Voice designs systems around the real-world needs of municipal operations — from town halls and public works departments to schools and public safety facilities — ensuring communications remain reliable, secure, and easy to manage.

Supporting Community Organizations

CCi Voice proudly supports organizations like the Suffolk EOC and Little Flower Children and Family Services, which provide critical services to communities across Long Island. These organizations rely on fast, reliable communication to coordinate care, manage multiple locations, and stay connected with the individuals and families they serve.

Our cloud-based voice solutions ensure staff can communicate seamlessly, whether in the office or in the field, while improving accessibility for clients through intelligent call routing and dependable uptime. As these organizations grow and evolve, CCi Voice delivers scalable, cost-effective communications that help them focus on what matters most: serving their communities.

"We've been under contract for our phone systems with CCi aka Cumulus for over 4 years. With 8 locations. Their service has been Stellar. Prompt service every time we call. Just this morning we had a POE switch blow out in our NJ office taking down all of our phones there. CCI ran out there same day and replaced it. I can't say enough good things about them."

Fitch Price

Municipal VoIP Phone Systems Backed by the Experience of IP Genie

CCi Voice recently acquired IP Genie, a long-trusted provider of VoIP phone systems for municipalities, into our organization. For cities, towns, schools, and libraries that already relied on IP Genie, this means continued access to the same proven communication infrastructure — now supported by the expanded resources, service team, and technology capabilities of CCi Voice.

IP Genie built a strong reputation serving municipal organizations with secure, reliable voice systems designed for public-sector environments. By bringing that expertise together with CCi Voice, municipalities benefit from deeper technical support, expanded security and communication solutions, and a partner committed to supporting local government operations.

The result is a modern municipal communication system that remains reliable, scalable, and cost-effective — with the responsive service and long-term support that public organizations depend on.

“Our library is a very important part of our Town’s infrastructure and a center of community programs and services. It is a forward facing 'customer service center' that demands telephony services and features that can be easily managed and priced appropriately. IP Genie’s Hosted VOIP system provided us with lower initiation costs as well as an attractive monthly recurring charge that encompassed all the services and support we needed.”

Rick BazzanoTown of Simsbury IT Manager

VoIP Solutions That Work for Every Municipality

CCi Voice delivers managed VoIP services that combine best-in-class hardware, private-network reliability, and flexible pricing models — all without requiring costly RFP processes. Whether you’re a small town office or a large city department, we’ll tailor a communication package that meets your operational and financial goals.

CCi Voice for Municipalities Includes:

Cost Efficiency – Replace outdated phone systems with a secure hosted or premise-based VoIP solution over the private Connecticut Education Network (CEN). Minimal hardware investment, no exposure to the public internet.
Mobility – Take your CCi Voice phone anywhere in the world. Plug into any internet connection and use your extension just as if you were in the office.
Flexibility – Easily program phones and features remotely or from the user portal.
Remote Access – Manage messages, call forwarding, and Do Not Disturb settings online or from a mobile device.
Future-Proof Scalability – Add or remove users and locations without replacing your entire system.

CRCOG & CEN Partnership — No-Bid, No-RFP Solutions

Through the Capital Region Council of Governments (CRCOG) and the Connecticut Education Network (CEN), municipalities, schools, and libraries can implement CCi Voice’s secure VoIP system without issuing an RFP.

That means:

Save Time and Resources – Skip the lengthy bid process.
Get the Best Value – Take advantage of special CRCOG pricing and statewide contract terms.
Stay Secure – All communications travel over the private CEN network — never the public internet.

As the state-approved, no-bid VoIP provider through CRCOG, CCi Voice simplifies procurement while strengthening communication across Connecticut communities.