Why Do National Companies Charge So Much for VoIP Services?

Hidden fees and surcharges, no scalability options, and unnecessary features are just a few reasons why national companies charge high prices for VoIP services.
man smiling while talking on headset at the office

As anyone leading an organization knows, the cost of your day-to-day operations can really add up. With certain items necessary to keep the lights on, you absolutely need the best service for what you're spending. This is especially true regarding phone service.

VoIP service constitutes a good chunk of the operating expenses for businesses of all sizes, as well as nonprofit organizations, learning institutions, contact centers, and more. And as we’ve seen, partnering with a national provider can leave you overcharged and severely underserved from a customer support standpoint.  

While many large companies promise to provide a full menu of services, it’s their prices that can often leave you scratching your head. As our competitive analysis pricing page shows, the prices for our VoIP services clock in at much more affordable rates than the national brands, while remaining rich in features. But why is that? 

Let’s discuss below some of the reasons why large, national companies charge so much for VoIP Phone services. 

1. No Scalability Options

As an organization expands or contracts, its needs change and its phone system needs to change with it. That’s scalability. Whether your business has the same number of year-round employees or it’s built on seasonal hiring, some national companies will still keep their pricing the same. Imagine you’re a large, national tax preparation firm. Wouldn’t you be staffed up much more from December to April, rather than the rest of the year? Most firms wouldn’t care or offer you seasonal discounts.

With so many organizations requiring flexibility as their needs change, not being able to add or subtract users will leave you paying the same price, even during less-busy times. CCi Voice is a local, customer-centric provider that can easily scale you up or down as your needs change. We even offer seasonal pricing, where we adjust your bill based on when you need more staff using phones—and when you don’t. What’s more, our “economy of scale” pricing model means that the larger you are, the lower your cost per user will be. 

2. They Charge an A la Carte Price for Each Feature

When shopping for specific VoIP phone features, such as text messaging, voicemail-to-email, Contact Center, call recording, and others, most national companies will charge you a separate, individual price for each. They also won’t take into consideration different needs throughout the year, still tacking on upcharges and other fees—regardless of your situation.

To avoid this “restaurant a la carte pricing” mentality, CCi Voice simply doesn’t deploy these tactics. Rather, we’ll provide an all-inclusive plan with accompanying pricing whereby every feature is included for every user.

3. They Won’t Meet Halfway on Pricing

As your operations change and grow, national companies won’t move and grow with you. They’ll simply continue to charge the same price—if not more—despite your current situation. Since most of their business models are built on cookie-cutter type plans, they likely won’t get to know what you’re trying to achieve and how they can help you—despite what you might be charging you in monthly fees and service charges.

At CCi Voice, we genuinely care about each of our customers—you’re more than just a number or a blip on our radar. We want to know how we can help you achieve your communication goals using the best VoIP services. 

4. They Upsell Features You Might Not Want Nor Need

Another reason national companies get away with charging so much for VoIP services is they usually cater only to enterprise-level companies requiring myriad features and options. As previously mentioned, these cookie-cutter plans lacking flexibility aren’t cost effective or necessary for other businesses or organizations that might not require the full gamut of features.

Because CCi Voice works with businesses and organizations of all types and sizes, this is reflective in how we enact our plans, pricing, and customer service. We’ll never require anyone to purchase a specific service or feature they don’t want nor need, and we'll also ensure you’re never paying for something you currently have, but never use.

5. Because They Can!

Many organizations don’t understand or realize that while national companies tend to dominate the VoIP landscape, bigger doesn’t necessarily mean better. In fact, some organizations on the hunt for VoIP services might not even know there are many options out there besides the national providers with all their investor money spent on big marketing campaigns.

When you work with CCi Voice, we’re with you every step of the way—from the first engagement call, to pricing, installation, and everything in between. We’ll always look out for you and your best interests, and we’ll always strive to keep any excess taxes/fees/surcharges to a minimum. Speaking of which, ask us how low the mandatory taxes/fees/surcharges will be on our service vs. the competition!

When was the last time you contacted one of those large national companies, and they remembered your name? Probably never, right? We get to know our customers on a personal level, to the point of developing long-term friendships. It’s not unusual to see our customers at social events celebrating our employee milestones. People like to do business with PEOPLE, not companies. 

We treat our customers like family. You will love our people.

Finding an Affordable VoIP Provider

If you’re tired of overspending on VoIP services, only to find your current provider is over-promising and under-delivering, perhaps it’s time to make a change. When it comes to adding VoIP services, we give you the power to pick and choose what’s best for your business—without breaking the bank. 

CCi Voice is completely transparent when it comes to pricing. View our pricing page to see how cost-effective we are, and all the features we include—at no extra charge—when compared to the competition!

CCi Voice Pricing & Competitive Analysis
Written by CCi Voice

CCi Voice is a leading provider of telephone and computer network equipment, software, and services in Southern New England, New York and New Jersey. For over four decades, we have been the go-to company for thousands of customers who need to install, maintain, repair or upgrade their critical communications infrastructure.

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