<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=344319813475963&amp;ev=PageView&amp;noscript=1">

Attention Mitel Customers!
A Major Product Is Being Discontinued!

There was a HUGE announcement from Mitel. The company has made the decision to initiate the end of life process for the MiVoice Office 250, an important and popular piece of phone system hardware in the industry.

Here’s how the end of life process breaks down:

MiVoice Office 250

ALL of MiVoice Office 250 related products and systems will be affected by this event. This includes line cards, trunk cards, software licenses and broader components such as Attendant console, PS-1, and CT Gateway as well.

Digital & IP Phones

The 85xx Digital phones are also subject to this same lifecycle notice as they are only sold on the MiVoice Office 250 platform. All other devices such as the MiNET 53xx IP phones, 56xx WiFi phones, IP DECT phones, and 69xx phones continue to be available, regardless of the MiVoice Office 250 Lifecycle plan, unless otherwise announced separately.

MiVoice Office Application Suite

ALL MiVoice Office Application Suite parts including Phone Manger, Call Reporter, and Call Recorder are affected, but with 12-month extension to the milestones as described below and may be subject to further review subject to demand.

Important Dates To Remember


Product line 

End of New System Sales 

End of Add-on Sales 

End of Software Design 

End of Technical Support 

End of Life 


January 31, 2022 

June 30, 2022 

January 31, 2023 

June 30, 2026 
MiVoice Office 250 
  • HX Controller and all marketing kits which include the HX Controller 
  • 85x8 Digital Phones 
  • System cards, expansion cards/bays 
  • Software licenses 
  • CT Gateway 

Product line 

End of Sales (Application Suite)

End of Software Design 

End of Technical Support 

End of Life 


January 31, 2023

January 31, 2024

June 30, 2027

Application Suite 

  • MiVoice Office Applications Suite and all components (e.g. Phone Manager, Call Reporter.)

What does this mean for Mitel customers using the MiVoice Office 250?

It means you need to take action to ensure your communications systems operate uninterrupted. Some of those dates might seem far into the future, but time has a way of sneaking up on all of us. You need to be made aware of your options ASAP.

CCi Voice has the experience, knowledge, and options you need. 

This is not the first time we’ve dealt with a major line of phone system hardware being discontinued. Over the years, it’s happened with Panasonic, Toshiba, Inter-tel, and 3Com. We know from experience that the customers that do nothing are the ones that end up in trouble. It’s the customers that remain ahead of the curve by taking early and decisive action that not only survive the changes, but thrive. Look at this as an opportunity to upgrade your systems and actually save money in the process!

Your best course right now is to contact us and learn how we can take your phone system and move it to a cloud-based system. With CCi Voice Cloud Care, you get a flexible partner that doesn’t charge you every time you call. 

What’s perhaps most important to remember is that CCi Voice isn’t going anywhere. Take the next step with us and protect your communication system from this change and any other changes in the industry that could threaten your operations.