What should a phone system for a car dealership include?

A dealership phone system should support high call volume, mobile access, reliable uptime, call routing by department, and fast support. For service departments, integrations that improve response times and customer follow-up can be especially valuable.

How do cloud phone systems help dealership service departments handle more calls?

Cloud systems make it easier to scale, route calls intelligently, and keep teams reachable across locations and devices. This reduces missed calls during peak periods and helps advisors and managers respond faster.

Can dealership phone systems support 24/7 customer communication?

Yes. Dealerships can pair cloud telephony with customer communication platforms to provide 24/7 messaging and routing, so customers can reach the dealership outside business hours and staff can be alerted appropriately.

What is NUMA and how does it support dealership communications?

NUMA is a customer communication platform that can help dealerships manage customer messages and engagement. When integrated with dealership communications, it can support always-on customer outreach and internal alerts.

What kind of support should I expect from a telecom provider for a dealership phone system?

A strong provider offers proactive monitoring, rapid troubleshooting, and clear follow-up after issues are resolved. For dealerships, fast response is essential to minimize disruption to sales and service operations.

Phone Systems for Car Dealerships | Gold Coast Cadillac Case Study

Case Study: Phone Systems for Car Dealerships — How Gold Coast Cadillac Modernized Dealership Communications with CCi Voice

Client Background

Gold Coast Cadillac is a well-established Cadillac dealership located in Oakhurst (Ocean Township), New Jersey, known for offering a wide selection of new and pre-owned luxury vehicles and a full suite of sales and service experiences. Consistently highly reviewed by customers, the dealership prides itself on professionalism, extensive inventory, and a customer-first approach across both sales and service departments. It serves a large regional market and regularly handles a high volume of retail and service customers.

As a top regional Cadillac dealer, communication with customers — from scheduling service appointments to coordinating sales inquiries — is mission-critical. Gold Coast Cadillac needed a phone system that supports rapid response times, seamless customer engagement, and modern telephony features that match the pace of a high-performing dealership.

The Challenge

Modernizing Dealership Communications

Gold Coast Cadillac’s leadership confronted a critical challenge that many dealerships face:

Traditional phone systems lacked responsiveness and reliability, making it difficult to manage incoming customer calls during peak service and sales windows.
Dealership staff needed communication tools that scaled with fluctuating call volumes — particularly in service, where advisors handle hundreds of customer interactions monthly.
Legacy providers were unresponsive, often difficult to reach when issues arose, and lacked proactive service — impacting customer communications and team productivity.

With the dealership’s reputation and customer satisfaction tied closely to fast, clear communication, Gold Coast Cadillac sought a modern solution: a phone system tailored for car dealerships that combines cloud-native performance with 24/7 accessibility and advanced AI-enabled features.

Smart, Responsive Phone Systems for Car Dealerships

The Solution

CCi Voice implemented a customized, cloud-first phone system designed specifically to help a high-volume car dealership improve responsiveness, streamline internal communications, and enhance customer engagement.

Key Features Delivered

Cloud-Hosted Telephony Platform

Fully cloud-based phone system with mobile access and uptime reliability
Enables seamless communication across departments without on-premise PBX limitations

AI-Powered Communications Integration

Integrated with NUMA, an AI-enhanced communications platform
24/7/365 open portal for customers to reach the right contact
Real-time alerts to multiple staff members (not just the targeted advisor)

Designed for High Call Volume

Supports large customer call loads — including service appointment requests, follow-ups, and inquiries from hundreds of monthly customers
Scales with peak periods without dropped calls or lag

Proactive Support & Rapid Issue Resolution

CCi Voice’s support team stays engaged through troubleshooting and follow-up
Reliable response even during service interruptions

Personalized Implementation

Customized setup based on Gold Coast’s operations
CCi Voice worked collaboratively with key stakeholders during deployment

Client Testimonial

What Gold Coast Cadillac Says

“CCi has been the most proactive telecommunications company I've done business with in all my time. In my 40 years of doing this, I would say 95% of the phone companies that I've utilized, I can't get them on the phone.

We service 14 to 1500 cars a month. Those 14 or 1500 customers are handled by five service advisors — that’s 300 customers per service advisor per month, a lot of people. We have an integrated software that has an AI component. We’re able to have a 24/7, 365 open portal for communication with our customers all the time… and it alerts all of our people, not just the person they’re trying to get to, but our service manager… and the responses that we get from the customers… have been excellent.

It amazed me how personalized CCi could make a solution… The great thing about your company is, somebody’s always available. And you know, we recently had an interruption in our service. It amazed me how quickly you guys were on the spot, how engaged you stayed throughout the process and followed up after the issue was resolved… for anybody who does what I do, CCi has already addressed those functions in a way that just was seamless for me.”

Bill CamastroPartner, Gold Coast Cadillac, Oakhurst, NJ

The Results: Reliable, Responsive Communications That Match Dealership Needs

Improved Customer Engagement

With the cloud phone system and AI-enhanced NUMA integration, Gold Coast Cadillac maintains a 24/7 communication portal — improving responsiveness and ensuring customers always reach someone who can assist, even outside business hours.

Enhanced Productivity

Service advisors and managers now receive alerts and messages immediately, allowing faster scheduling decisions and follow-ups — crucial when handling 300+ customer interactions per advisor per month.

Proactive, Dedicated Support

Unlike previous telecom providers, CCi Voice delivers responsive, proactive support whenever issues arise — minimizing downtime and strengthening dealership confidence in its communications infrastructure.

Why CCi Voice

The Right Choice for Phone Systems for Car Dealerships

Car dealerships operate in an environment where timely, clear communication drives customer satisfaction, retention, and revenue. CCi Voice stands out for:

Cloud-first phone systems tailored for dealerships
AI-enabled integrations like NUMA for 24/7 outreach
Dedicated, fast support when you need it
Scalable solutions built for high call volume and complex workflows

If you’re looking for phone systems for car dealerships that deliver reliability, responsiveness, and proactive support — CCi Voice has proven its capability in real-world, high-traffic dealership environments like Gold Coast Cadillac.