Champion Elevator Gains Reliable Communications with CCi Voice
VoIP Installation
Client Background
Champion Elevator is a well-established provider of elevator service, maintenance, and modernization throughout New York City. Their operations require constant coordination, rapid response times, and reliable communication between dispatchers, field technicians, and customers.
The Challenge
24/7 Service Needing Reliable Communications
Their legacy system lacked the reliability and flexibility needed to support their 24/7 business model. Champion Elevator needed a modern solution that could manage high call volume while empowering employees with training and support.
The Solution – Hosted VoIP with Hands-On Training
CCi Voice installed a hosted VoIP system designed for high-demand operations. Our Training Manager, Matt Bushmann, worked directly with the Champion Elevator team in their NYC office to deliver hands-on training and ensure every employee felt comfortable using the system from day one.
The Results – Confidence, Reliability, and Smooth Operations
- A hosted system that supports rapid response and service calls
- Staff confidence in using advanced phone features
- A smooth, disruption-free transition to modern communications
Why It Matters – Beyond Installation with Training and Support
Matt’s training session with Champion Elevator exemplified how CCi Voice supports clients beyond installation. We ensure every user understands and trusts the system, resulting in higher adoption and long-term satisfaction.