YWCA Yonkers Modernizes Phones with CCi Voice Hosted VoIP
Hosted VoIP
Client Background
The YWCA of Yonkers is a nonprofit organization dedicated to empowering women and supporting families through a wide range of community programs. Their work depends on dependable communication with staff, volunteers, and those they serve.
The Challenge
Outdated Mitel System Limiting Operations
The YWCA was operating on an outdated Mitel phone system that no longer supported their needs. With 31 phones in service, their system was becoming a barrier to efficient operations. They needed a modern, reliable platform that could support their mission-driven work without interruption.
The Solution – Hosted VoIP with 31 New Phones
CCi Voice deployed a hosted VoIP system across all offices, replacing 31 phones with upgraded technology. Our work included wiring upgrades, staging equipment at our Long Island facility, coordinating number porting, managing installation across multiple days, and providing on-site support and training.
The Results – Scalable Technology and Dependable Support
- Reliable, modern phones across the organization
- Improved call handling for staff and community programs
- Scalable system for future growth
- Confidence that communication will never be a limiting factor
Why It Matters – Empowering Nonprofits Through Reliable Communication
Working alongside Owen and the YWCA team, we carefully managed every step of the transition. From wiring to training, the process was designed to minimize disruption and keep the focus on their important community work.