National Compressor Exchange Upgrades to Hosted VoIP with CCi Voice
CCi Voice Hosted VoIP Solution
Client Background
National Compressor Exchange (NCE), headquartered in Maspeth, Queens with an additional location in Farmingdale, Long Island, has been a trusted name in HVAC compressor remanufacturing for more than 40 years. Their business relies heavily on precise operations and clear communication between facilities, customers, and distributors.
The Challenge
Outdated Systems Holding Back Growth
NCE was managing daily operations on an outdated phone system that was difficult to maintain and lacked the flexibility required for multi-location coordination. With customer service at the heart of their business, downtime and unreliable connections were not an option.
The Solution – Modern Hosted VoIP Across Two Locations
CCi Voice implemented a hosted VoIP solution across both Queens and Long Island offices. Our team worked closely with their internal staff to stage equipment, handle number porting, and train employees on the new features. 24/7 support was also built into the plan to ensure long-term reliability.
The Results – Reliable Communication and Scalable Technology
- Seamless communication between both locations
- Improved reliability and reduced downtime
- Cost savings compared to maintaining legacy systems
- A scalable solution that will grow with their business
Why It Matters – Partnership and Long-Term Support
Working with Jeanette and the NCE team made this project a true collaboration. Their readiness to embrace new technology made for a smooth transition, ensuring their staff could focus on customers without disruption.