Danbury Housing Authority Case Study | CCi Voice Security Upgrade

Housing Authority of the City of Danbury

Client Background

The Danbury Housing Authority (DHA) manages a large urban residential portfolio, including two high-rise buildings and administrative headquarters. With several hundred residents, staff members, and visitors moving through the properties each day, DHA needed a modern, reliable, and proactive security solution that would increase safety, streamline access, and give staff real-time visibility across all facilities.

The Challenge

Ensuring Resident Safety Across Multiple High-Rise Properties

DHA faced a complex set of security needs common to high-density residential housing:

Outdated, siloed camera systems that made investigations slow and inefficient
Limited visibility across two high-rise buildings and surrounding property
Growing need for touchless, remote-capable access control
Desire for a smarter, AI-driven system that could support real-time alerts and faster forensic searches
Requirement for high-reliability service and same-day support

DHA wanted a unified, cloud-based safety platform that could scale with its population and deliver the accuracy and uptime a housing authority demands.

A Complete Upgrade to a Connected Safety Infrastructure

The Solution

CCi Voice designed an integrated AI-enabled safety ecosystem tailored to DHA’s multifaceted needs. The deployment included:

Comprehensive Video Surveillance

225 cameras installed across both high-rise residential towers
20 cameras added at DHA headquarters
Full property coverage including lobbies, elevators, parking areas, and common spaces
Enterprise-grade infrastructure designed for high uptime and remote monitoring

Mobile-First, Cloud-First Access Control

PDK (ProdataKey) access control across both high-rise buildings and headquarters
Mobile credentials for staff—reducing badge management overhead
Cloud administration allowing directors and maintenance teams to manage access from anywhere
Integrated event logs and door activity tied to video footage for faster investigations

Modern Video Intercom for Secure Resident Entry

Video intercom systems deployed in both high-rise buildings
Clear resident verification, improved visitor management, and reduced tailgating

AI Video Analytics with Vaidio

To increase situational awareness and reduce investigative time, CCi Voice deployed Vaidio AI features including:

Facial recognition (as needed), effective even during COVID-era mask usage
License Plate Recognition (LPR) on each property
Loitering detection to identify activity that may require intervention
Advanced forensic search capable of locating individuals by appearance, clothing color, or movement patterns

Unified System Management

All cameras, AI analytics, and access control feed into a single, manageable ecosystem—giving DHA unprecedented visibility and control in one place.

Client Testimonial

What Danbury Housing Authority Says

“CCi Voice has been tremendous to work with. The customer service is excellent. They are always available to answer any questions I may have. If there is a technical issue they work on fixing it that day and never have I had an issue where something does not get corrected within a 24 hour period.

They are knowledgeable, make good suggestions, and happy assist in any way they can. I strongly recommend using CCi voice as overall the entire experience has been nothing but terrific.”

John EmhardtHousing Authority of the City of Danbury

The Results

Significantly Improved Safety & Visibility

Staff can now see events across all buildings in real time and review incidents in minutes instead of hours.

Faster, More Accurate Investigations

AI-driven search tools drastically cuts down on investigation time, helping staff respond proactively instead of reactively.

Reduced Unauthorized Access

Mobile-first access control and video intercom systems improved building entry management and reduced tailgating.

Cloud-Based Efficiency

Directors and maintenance teams can respond to access requests, lockouts, or alerts from anywhere—no onsite workstation required.

Exceptional Uptime & Support

CCi Voice’s 24/7 responsiveness ensures issues are addressed the same day, creating a dependable, long-term partnership.

Transforming Safety & Security at the Danbury Housing Authority