Business Phone, Network & Security Services in New York
Most New York businesses end up managing phones, network infrastructure, and security systems as three separate relationships, three separate invoices, and three different companies to call when something breaks. CCi Voice runs all three under one roof, sized for a single office or a business spread across the five boroughs, Westchester, and Long Island.
Business Phone Systems & Hosted VoIP
A hosted VoIP system replaces a traditional business phone system without replacing the phone numbers, the call flow, or the features a New York office already relies on. Calls route over the internet instead of copper lines, which means a business can open a second office in Brooklyn or move a team to Westchester without waiting on a phone company to run new wiring.
Multi-location businesses get one system instead of a separate phone setup per address. A call transferred from a Manhattan office to a Long Island one behaves the same as an internal extension. See the full hosted VoIP page for feature details and pricing.
Redundancy That Keeps Calls Running
An internet outage shouldn't mean a business stops taking calls entirely. Hosted VoIP can be configured with automatic failover to a secondary internet connection or cellular backup, so if the primary line drops, calls reroute within seconds instead of going straight to voicemail.
For businesses that can't afford even a brief outage, that failover can extend further, routing calls to mobile phones automatically if an outage runs long.
Network Services & IT Support in New York
Every phone system, camera, and access control reader in this list runs on a network, and that network is usually the thing nobody budgets for until it fails. CCi Voice installs and maintains the cabling, WiFi, and firewalls a New York office runs on, then keeps it running with ongoing network services and IT support.
Worth being specific about scope here: this covers network infrastructure, hardware, and the systems tied to it (phones, cameras, access control), plus general IT support for that infrastructure. It is not a full managed IT services desk handling every employee laptop, helpdesk ticket, or general cybersecurity consulting the way a dedicated MSP would. If a business needs exactly that kind of infrastructure and IT support, this is a strong fit. If it needs comprehensive desktop and endpoint management on top of that, it's worth asking directly what's included before assuming. See the IT support page for the full breakdown.
Video Surveillance, Security Cameras & Access Control
Security camera installation and access control are usually sold as separate systems that don't talk to each other. CCi Voice runs them as one: a badge swipe at the door and the camera footage from that exact moment show up together, instead of a security team cross-referencing two different logs after the fact.
That combination matters most for New York schools, municipal buildings, and multi-tenant offices managing more than one entry point, though any commercial security system benefits from the same setup. See how the system works.
Replacing Legacy POTS Lines
A lot of the equipment tied to an older New York building still runs on POTS, plain old telephone service, copper lines that predate hosted VoIP entirely. Fire panels, elevator phones, and alarm systems are the most common holdouts, and they're also the ones most exposed when a carrier decommissions a copper line without much notice.
A POTS line audit reviews what's actually still running on copper in a building and maps out a replacement plan, usually a mix of hosted VoIP for standard lines and cellular or LTE failover for anything that has to keep working during an outage. Read the full POTS line replacement breakdown for what's actually involved.
Contact Centers & Ongoing Support
Two things round out the list for businesses that need them: contact center tools built into the same phone system rather than bolted on separately, and Cloud Care, ongoing monitoring and after-hours support for everything above. Neither is required to use the rest of what's on this page, they're there for businesses that want them. Contact centers · Cloud Care.
